Refund policy

Kerandy Hair Braiding & Beauty Supply — Refund & Deposit Policy

Appointment Deposits

A deposit is required to secure your braiding or styling appointment, and it goes toward the total cost of your service. Deposits are non-refundable.

Your deposit can be moved to a new appointment if you reschedule, but you must call us at least 24 hours before your scheduled appointment to do so. Rescheduling requests must be made by phone. If you call with less than 24 hours’ notice, cancel, or don’t show up, the deposit is forfeited and cannot be moved.

Product Sales

All product sales are final — we do not offer refunds, returns, or exchanges on hair extensions, hair care products, or beauty supply items.

The one exception: if a product arrives damaged, defective, or you received the wrong item, contact us within a reasonable time of delivery and we’ll replace it or make it right.

Questions?

Reach us at Kevint@kerandybeauty.com and we’ll be happy to help.